Direct-to-consumer fulfillment built for the brands customers actually buy from. Same-day shipping, branded unboxing, multi-channel inventory pooling, and the operational depth to handle 10x growth without ever switching your 3PL. Fulfilled from our Los Angeles, California warehouses — minutes from the Ports of Los Angeles and Long Beach.
Two-day ground coverage to most of the United States via UPS, USPS, FedEx, and regional carriers, with 30-minute API integration to your storefront, rapid onboarding, and dedicated account management for brands shipping 100 to 100,000 orders per month.
Shipping Cutoff 2 PM PST
Delivery to 65% of US
Pick & Pack Accuracy
Long-Term Contracts
A streamlined six-step process turns every order into a same-day shipment — branded, scan-verified, rate-shopped, and tracked from your customer's checkout to their doorstep
Connect your storefronts via direct API. We map your SKUs into our WMS, document your packing spec and unboxing standards, and ship a test order within 48 hours of inventory arrival.
Inbound your products via container, LTL, or small parcel to one of our Los Angeles fulfillment centers. Received, counted, scanned, and sellable in your dashboard within 24 hours.
Paid orders from Shopify, TikTok Shop, Amazon, Walmart, BigCommerce, WooCommerce, Etsy, and any other connected channel sync into our WMS in real time. No manual exports, no batch delays.
Scan-verified picking with 99.8% accuracy. Your branded box, tissue, inserts, samples, and thank-you cards applied per your spec. Every order looks like it was packed by your founder.
Multi-carrier rate shopping at the moment of label creation across UPS, USPS, FedEx, DHL, and regional carriers. Every order gets the fastest service that fits your delivery promise — typically saving 8-15% versus single-carrier accounts.
Launch a new SKU at noon, run a Black Friday campaign, survive a viral TikTok — our capacity scales same-day. No re-onboarding, no contract amendments, no warehouse handoffs.
Purpose-built infrastructure, real-time technology, and hands-on service - all under one roof.
🚀
DTC brands launch new SKUs weekly, run influencer campaigns daily, and go viral overnight. Our operations are built for that velocity — instant SKU activation, no volume caps, no lead time to scale staff during a surge.
⚡
Orders placed before 2 PM PST ship the same business day. Typical transit from our California facilities: 1-2 days to West Coast, 2-3 days to Midwest, 3-5 days East Coast via ground — faster with expedited options.
Whether you are shipping 200 orders a month or 200,000, our infrastructure scales with you.
Fast-growing Shopify and Shopify Plus stores that need fulfillment infrastructure to match their marketing velocity — and a 3PL that won't be the bottleneck on their next launch.
Seed and Series A brands that need fulfillment infrastructure ready for the growth their VCs are funding — without locking into a 3PL that can't scale past 10,000 orders per month.
DTC (direct-to-consumer) fulfillment is the end-to-end process of receiving, storing, picking, packing, and shipping individual customer orders directly from a brand to the end customer — without a retailer, distributor, or marketplace acting as a middleman. DTC brands own the customer relationship, the customer data, and the unboxing experience.
Professional DTC fulfillment through a 3PL means your inventory lives in a professionally managed warehouse, orders are picked and packed by trained staff using scan-verified workflows, and shipments leave the same business day via multi-carrier rate-shopped routing. You get the speed, accuracy, and scalability of an enterprise fulfillment operation without the warehouse lease, the labor management, or the WMS overhead.
3PLCity provides full-service DTC fulfillment from three California fulfillment centers, reaching 96% of the United States in two business days via ground shipping.
A complete DTC fulfillment operation requires far more than a warehouse with shelves. It requires direct API integration between your storefront and a warehouse management system, trained pick and pack staff working from scan-verified workflows, branded packaging execution that matches your design spec on every single order, multi-carrier rate shopping at the order level, customer-initiated returns processing through a branded RMA portal, and real-time inventory visibility across every connected sales channel.
3PLCity provides the entire stack under a single contract at transparent per-order pricing — no software fees, no setup fees, no separate vendors for returns, kitting, or carrier negotiation. One operations partner, one dashboard, one invoice.
The right time to move from in-house fulfillment to a 3PL is different for every brand, but the signals are consistent. Most DTC brands hit the crossover point between 60 and 150 orders per day. If any of the following describe your current situation, it's likely time:
DTC fulfillment is high-expectation fulfillment. DTC customers pay a premium price, follow your brand on social media, and post their unboxing experience on TikTok and Instagram. Every order is brand marketing — and any error becomes a public review. We treat DTC accordingly: precise packing specs documented and audited per client, premium presentation on every box, scan-verified picking that hits 99.8% accuracy, and same-day shipping to keep "where is my order" tickets out of your support inbox.
Yes. Our pick-and-pack staff and operating hours scale dynamically. With 48 hours of advance notice, we pre-stage inventory, schedule additional packers, and prioritize your orders during the surge window. Even unplanned virality — a TikTok that takes off overnight, an unexpected press hit — is handled within hours, not days. We have repeatedly handled 5-10x daily volume spikes without missing same-day cutoffs.
Yes. We work with your custom mailers, boxes, tissue paper, stickers, thank-you cards, branded tape, dunnage, and inserts. You can also supply samples, marketing flyers, or seasonal promotional inserts to include in orders. We document your exact packing spec during onboarding and audit it on every order. We do not mark up your packaging — supply your own at no upcharge or have us source it for you with full cost transparency.
We receive customer returns at our Southern California facility, inspect every unit, grade it (A/B/C/D), and either restock sellable units back into your active inventory or set aside damaged units for your review. Photo documentation of damaged returns is available on request for chargebacks or claims. Return data — including reason codes — flows back to your platform and dashboard automatically. We can also manage your customer-facing branded RMA portal with pre-paid label generation, so your customers never see a third-party logistics interface.
Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Squarespace, Magento / Adobe Commerce, Amazon FBM, Amazon FBA prep and replenishment, Walmart Marketplace, Etsy, TikTok Shop, plus wholesale POs through EDI 850/856/810 and direct wholesale order entry — all from one shared inventory pool with real-time allocation across every channel.
Three California fulfillment centers reaching 96% of the U.S. in two days, a 2 PM PST same-day ship cutoff that captures the entire West Coast business day, scan-verified 99.8% pick-and-pack accuracy, branded unboxing executed on every order, multi-channel inventory pooling, transparent per-order pricing with no long-term contracts, and a named account manager who knows your business — not a ticket queue. Most importantly, the operational depth to handle 10x growth without you ever needing to switch 3PLs again.
